Planung, Entwicklung & Service
We take care of it
In addition to the manufacturing of a GOLLMANN in our workshop, many other departments and processes ensure trouble-free project progress and exceptional customer satisfaction.
Product development
Stagnation leads to regression – there is always room for improvement. At GOLLMANN, interdisciplinary teams work continually on the optimisation and further development of our products and processes.Planning & Design
Our team of planning experts will liaise closely with you, your architect and your shopfitter to ensure that the final design, position and realisation of the GOLLMANN is optimised, so as to best meet your requirements.
Engineering design
Using the latest 3-D software, our designers develop YOUR custom-made GOLLMANN. From the smallest screw to the exterior cladding, every component is defined at this stage, ready for production.Software development
Our in-house software development team ensure that a GOLLMANN never loses sight of its overall purpose – creating and enabling user-friendly operation.
Project management
A dedicated project manager will be assigned to your order. They will help guide you through the entire project and will be available as a qualified advisor at all times.
Logistics
Nothing works without this department. Our dedicated and professional logistics team ensure that your GOLLMANN arrives at the construction site on time and in perfect condition. Whether it’s a car-free city centre, an offshore island or the Australian outback – we’ll find a way.
24/7 Support
Our friendly and qualified service-team is available for you twenty-four hours a day, 365 days a year. We will never let you down. Just ask any one of our customers!
Let us be clear: your call will not be answered by some call centre, but by our in-house experts. We solve problems within minutes via remote diagnosis and remote maintenance.
Service
Thanks to our nationwide network of service centres, our service technicians are quickly on site.
Training and further education
Our main headquarters training centre allows us to train service technicians from all our markets and ensures constant knowledge transfer across all departments.
Product training
As soon as the robot is up and running, our qualified product managers train your employees in the full operation of a GOLLMANN and remain on site as your go-to contact person during the first days of operation. In addition, our showroom in Halle is available at any time for end-user refresher courses and training workshops.
|
1 |
ConsultationOur experts will advise you without obligation on the multiple possibilities of a GOLLMANN in your pharmacy. |
|---|---|
|
2 |
PlanningWe will liaise closely with you, your architect and your shopfitter to present a number of possible options that best meet your requirements. Due to the unique adaptability of a GOLLMANN, many projects can be realised without major rebuilding work. |
|
3 |
RealisationYour highly professional GOLLMANN project manager will personally manage and guide you through the entire realisation process. |
|
4 |
TrainingDirectly after installation of the GOLLMANN, you and your staff will receive comprehensive product training delivered by our competent team of trainers. Once the training is complete, we will stay with you on site during the first few days of operation and will be there to answer any questions you may have. |
‘Even after installation, we stay by your side and ensure that your GOLLMANN supports you continuously and reliably through regular maintenance and our highly regarded service.’
CEO Gollmann Zick AG
