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Service & Operation

Only a reliable dispensing system adds value for you.

The software used to operate the GO.compact shows only what you are really interested in. The daily routine tasks such as incoming goods and checking returns is done in a few steps. The same applies to the monitoring of expiration dates, inventory checks, product tracking, etc.

In the background, our Customer Service team monitor the system to ensure that it operates smoothly. Our success factors are: Proactive regular maintenance, daily verification of system parameters, the use of industrial components of the highest quality and highly trained service staff.


After the installation of your GO.compact a training manager will remain in the pharmacy for several days. Thus, all situations are simulated around the machines and trained for.


The service technician is responsible for the smooth operation of your GO.compact. He co-ordinates all service calls to your place and is your personal contact. This builds confidence!


The staff are available on the phone to assist you with any questions that arise during operation. Accessible  around the clock, seven days a week - even at night and emergency service hours.